All products purchased on aunz.cieleathletics.com can be returned for refund within 14 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return.
Headwear returns. Headwear can be returned for refund within 14 days of receipt. They must be returned in perfect condition with no sign of wear. All stickers, tags and inserts must be attached in their original location. Please DO NOT send headwear back flat packed, as this can crush the product and will result in a rejected return.
Shoe returns. Shoes can be returned for refund within 14 days of receipt. They must be returned in perfect condition with no sign of wear on the upper, mid, or outsole and free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location.
Our products are made in limited quantities. All returned items are inspected upon arrival for signs of wear. If a return does not meet our requirements, the refund is subject to refusal.
All products purchased via the archive site aunz.cielearchive.com are considered final sale, and not eligible for returns for change of mind. If an item is faulty or not fit for purpose, you may be eligible for a return, and replacement of the item.
Exchanges? If you prefer a store credit over a refund, please let our staff know that your return request is to receive a gift code instead of a refund.
We are not responsible for return shipping and the potential cost associated, so we invite you to return your order using your preferred shipping method.
Ready to request a return? Submit a return request by clicking here.
refunds
All products purchased on cieleathletics.com can be returned for refund within 14 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return to reduce waste. The hat filler (Black felt insert) MUST be included in your return for it to be accepted.
Shoe returns. Shoes can be returned for refund within 14 days of receipt. They must be returned in perfect condition with no sign of wear on the upper, mid, or outsole and free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location.
All returned items are inspected upon arrival. If a return does not meet our requirements, the refund is subject to review.
All products purchased via the archive site aunz.cielearchive.com are considered final sale, and not eligible for refunds for change of mind. If an item is faulty or not fit for purpose, you may be eligible for a return, and replacement of the item. If a replacement can not be found, a refund may be issued.
Once the return is received and approved, the refund will be processed via original payment method and an email confirmation will be sent to your inbox. Please allow 2 to 5 business days for the refund to be reflected on your bank statement.