frequently asked questions
All orders from Australia and New Zealand will be coming from our warehouse located in Sydney, Australia.
Pricing is location based : (AUD) for Australia and (NZD) for New Zealand
All prices are tax inclusive. 10% for Australia and 15% for New Zealand
- Shipments within Australia are sent via our courier provider Australia Post. Delivery Target is 1 to 10 business days depending on location
- Shipments to New Zealand are sent via AU Post (Standard "Tracked" International Shipment ). Current Delivery Target is 10 - 15 business days depending on location
All orders to Australia and New Zealand will receive a tracking number. Once your order is processed and shipped, you will receive tracking information via email.
If your cap needs cleaning, the best way to clean it is to handwash it. As for apparel, feel free to throw in the washing machine on cold gentle wash and hang to dry.
No problem! If you'd like to return your order due to a style, fit, or sizing issue, let us know within 30 days of your purchase via our website's contact form.
If you're looking to exchange your item, reach out via our contact form to request an exchange. Please be sure to include your order number in your request for a speedy turn-around!
Please note that return shipping costs are the responsibility of the buyer. This excludes any shipping costs related to our "Million Miles" guarantee and warranty replacements.
We're sorry to hear your product isn't performing! Please use our contact form to describe any issues related to your item, and you will receive a follow-up email with further instructions for our "Million Miles" guarantee program.
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